The problem
Offices handle walk-ins and appointments poorly, leaving some citizens waiting hours.
What to build
Build a scheduling system that balances appointments and walk-ins and predicts waiting time per counter.
Success looks like
A simulation showing reduced average waiting time and an interface that works for people without smartphones.
Suggested technologies
- Queueing models
- Scheduling
- SMS tokens
- Kiosk UI
- Simulation
An original, independent statement. It is not an official Smart India Hackathon problem statement, and Arventiq Labs is not affiliated with or endorsed by that programme. The scenario is illustrative and does not describe any specific organisation. Free to use with credit.