The problem
Citizens make repeated trips because they bring the wrong papers or miss a step.
What to build
Build a guided checklist that asks a few questions and lists exactly which documents and steps apply to the person's case.
Success looks like
Checklists that match published requirements for at least five common services and reduce errors in a usability test.
Suggested technologies
- Decision trees
- Rule engines
- Plain-language content
- Accessible web
- Content management
An original, independent statement. It is not an official Smart India Hackathon problem statement, and Arventiq Labs is not affiliated with or endorsed by that programme. The scenario is illustrative and does not describe any specific organisation. Free to use with credit.